just a thought
Refund policy
Last updated: September 2026
Because every letter is written by hand especially for you, we hope this policy is rarely needed. If something goes wrong, please reach out — we will always do our best to make it right.
Cancelling your subscription
You may cancel your monthly subscription at any time. Cancellation takes effect from the following billing period — you will not be charged again, and any letters already paid for will still be posted to you. Payments already taken for the current month are not refunded, as each letter is made to order.
Single letter purchases
If your letter has not yet been posted, you may request a full refund. Once a letter has been posted, we are unable to offer a refund for change of mind, as each piece is handwritten and made to order.
Damaged or lost in the post
If your letter arrives damaged, or does not arrive within 14 days of posting, please contact us with your order details. We will happily send a replacement or arrange a refund — your choice.
Your consumer rights
Our letters come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
How to request a refund
Simply write to us through the website at justathoughtletters.com.au with your name and order details, and we will respond within a few days. Approved refunds are returned to your original payment method.